SHIPPING

We understand that there may be some concern around the posting of your orders right now. We want to assure you that we are still dispatching and sending all orders with DHL as per normal. All parcels are sent via standard post however DHL are currently experiencing some delays within their network. You can find more information on their services here.

DUTIES AND TAXES

Orders shipped to countries outside of Australia may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Jackson Lee in order to receive a refund.

Refunds will only be issued once return orders have been received.

Please contact your local customs office for more information regarding taxes and duties payable in your region.