How to care for your garments

We understand that there may be some concern around the posting of your orders within Australia right now. We want to assure you that we are still dispatching and sending all orders with Australia Post as normal. All parcels are sent via standard post however Australia Post are currently experiencing some delays within their network. You can find more information on their services here.

 

 

About Dispatch

 

We ship all our domestic parcels using Australia Post, you can view the expected network delivery speeds and coverage here, please note that we cannot control the whereabouts once the parcel has left our warehouse. Please see our shipping FAQs for more information.

 

Our linen swatches are sent using Letter Post which tends to be longer than parcel post. Please allow up to 10 business days in most cases, in the meantime, you can view our look book here for our favourite colour combinations

 

 

We offer FREE Standard Shipping within Australia, via Australia Post.

 

To minimise risks to everyone, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. The Australia Post team will continue to record your name and delivery on their handheld device to ensure that your parcel is delivered safely and to the correct person and if no one is home, your parcel will be taken to the nearest post office unless you have specified that is is safe to left on the premises. Our first priority is to update our customers with any changes to the operations of our business, so if any shipping delays are to be expected, we will let you know.

 

We pick and pack your orders on business days (Monday to Friday) If you place an order from 12pm on Friday or over the weekend, your order will be shipped the following week. Please check carefully if your item is a Pre Order or Custom order for further information on arrival dates. We have also extended our returns period to 30 days instead of 14 days at this time. Please refer to our returns page here for more information.