RETURNS AND EXCHANGES
The shipping costs incurred for returning your item(s) to Jackson Lee for exchange, credit or refund are at your own expense. We will provide you with a refund/exchange or credit on full-priced items if:
1. the items are in original condition, with all tags attached
2. the items have not been worn, damaged or washed
3. you notify us and return the item(s) within 7 days of receipt
4. the original invoice is provided as proof of purchase
5. the items are faulty
6. the items received are different to the goods you have ordered
After examining the item(s), we will inform you of whether you have the right to reimbursement of the amount paid (excluding shipping) or exchange.
You must return the item(s) in saleable condition without any undue delay, and in any event within a maximum period of 7 calendar days, upon delivery.
Once your return has been received, inspected and approved we will refund you by your original payment method. Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.
Refunds will be made to the original purchaser’s credit card or Paypal account.
We will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. Exchanges will be processed within 10 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email. A limit of one exchange per order applies, unless product deemed faulty.
All of our garments are naturally dyed and can vary in colour from production to production. Different fabrics, such as waffle cotton, linen and cotton have different thickness so they absorb the colours differently. This is impossible to match exactly. We do not use heavy metal mordants like copper, chrome, zinc or tin to make the colours bright and fast. We stand by this natural process and it is part of our philosophy, how we’ve always produced our garments. Difference in tone is not grounds for returns.
Please make sure to read the care label instructions and/or contact us at firstname.lastname@example.org if in doubt of how to wash.
* Please note we do not refund sale goods, these are final sale items and can't be returned or exchanged unless deemed faulty. This includes sample sale.
Sample sale goods are bound to have faults, including stains, size discrepancies, etc. When purchasing from the sample sale the customer is aware that the goods cannot be returned or exchanged.
*Credit notes are not refundable. Should you wish to return an order purchased with a credit note (within the 7 day exchange/return period), another credit note will be provided.
*Please note: we are not responsible for exchanging/returning Jackson Lee items purchased via our stockists. Customer must contact the stockist directly always with proof of purchase.